Section 31: Alternate dispute resolution

Simple Explanation

Section 31 introduces mediation as an alternative to formal proceedings: • Mediation Option: If the Board thinks a complaint can be settled through mediation, it can refer the parties to mediation. • Mutual Choice: The parties can choose their own mediator. • Legal Framework: Mediation can also be conducted under any existing Indian mediation law. This provides a faster, less adversarial way to resolve disputes before going through full Board proceedings.

Key Points

  • ✓Board can refer complaints to mediation
  • ✓Parties can choose a mutually agreed mediator
  • ✓Can be conducted under existing mediation laws
  • ✓Provides an alternative to formal proceedings

Official Text (Summary)

If the Board believes a complaint can be resolved through mediation, it may direct the parties to attempt mediation by a mutually agreed mediator or under any applicable law.

Source: The Digital Personal Data Protection Act, 2023 (No. 22 of 2023), Ministry of Law and Justice.

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